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Every time I called to pay off loan they said 5 dollar fee that never ends so even I pay the amount off either send me a letter or call me and say I owe them more fees that way this company will never close my account because he keeps saying I owe them five dollars i’m contacting a lawyer today

Product or Service Mentioned: Wilshire Credit Loan.

Reason of review: Pricing issue.

Company wrote 0 private or public responses to the review from Sep 12.
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WCCCustomerService
#1558770

Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for the negative customer experience you encountered.

Providing great customer service is our main goal.

Given the opportunity, we would like to learn more details about your concern and be able to try to make things right. Please contact us at your earliest convenience at CustomerExperience@westlakefinancial.com, so that we can further assist you.

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