I have my 1st & 2nd mortgage with Wilshire. I always make my 2nd pymt on time but have had trouble making the 1st on time because they increased me from 6.75% to 10.75% in the last 6 mos.
I started getting harrassing ph calls frm them if my 1st pymt wasn't there by the 1st! I've never been "late," yet they informed me they could call me at least twice because I have 2 loans with them. At the 1st of Feb., I spoke to their customer service regarding this issue and a cust svc. rep.
told me I could submit a request to their modification dept. to put my 1st mtg interest rate back to my original rate. They told me to go to their website to download the form to do this. When I go there to do this, there are no such forms or any way of contacting them via e-mail or online form!!
Now lets see if they honor this "modification" option when I get in touch with their cust svc via phone tomorrow.
Monetary Loss: $186.