First, Wilshire Credit Corp refinanced my 82-year-old grandmother's home for a price she clearly could not afford on her fixed social security income. Then they started to foreclose her property because she couldn't afford it.
They let us (the family) work with them to resolve this, but right when we colleceted the big chunk of money they asked for to stop the forecolsure (well before the deadline by the way), the loan officer stopped contacting us and wouldn't reply to our calls, faxes or e-mails. Everybody at the company would direct us to the loan guy.
After a couple of weeks of this, Grandma received a foreclosure letter and eviction notice with a lawyer's name on it. We contact Mr Lawyer. Turns out the loan officer didn't work there anymore, dropped the ball and screwed my grandmother out of her home. Neither the loan officer nor any other rep at Wilshire bothered to tell us that the loan officer was leaving. Furthermore, Wilshire was not willing to work with us anymore despite their Massive error and resulting situation.
They wont' take our calls anymore - giving us the runaround. They didn't care that they messed up and are proceeding with the eviction. That is beyond wrong. Too bad we can't afford a lawyer.
Product or Service Mentioned: Wilshire Credit Loan.
Monetary Loss: $160.