1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
6 comments

Wilshire Consumer Credit WAWO this is the worst company and they’re reviews show that I would recommend you never to use this company and if you have exhausted all other options like fast cash companies, personal load companies and even loan sharks and have no choice be prepare to lose your money and time just trying to get them to assist you and having them over bill you for everything! Our Company Truck was stolen as we are a small company this really hurt us as we rely on our trucks to deliver and pick up merchandise.

After two weeks the truck was recovered by LAPD on October 9th 2017 and we thank them for their fast service and assistance. On October 11th 2017 our insurance company accompanied by us went to US Tow where the truck was being held to pick up the vehicle for repair and inspection. When we arrived we were informed that Wilshire Consumer Credit had already picked up our vehicle with no communication to us please keep in mind at this point we paid for a tow truck to pick up the truck and payments were up today so it WAS NOT A REPO. When we called Wilshire Consumer Credit we got the run around they didn’t know where the truck and they said they couldn’t give us any information till we paid the repo fees and tow fees!

We tried to explain to “Alan” from Wilshire Consumer Credit over and over it wasn’t a repo but a stolen vehicle recovery I don’t blame Alan I blame who every train him if anyone did he them told us he would have someone call us back. We called back day till these day Alan still thinks it’s a repo GREAT CUSTOMER SERVICE (NOT). We finally got transferred to Claudia Tafolla a Supervisor with Wilshire Consumer Credit that advice us that is not a repo but we would have to pay tow fees and storage fees of $1,392.82 in order to get the location of our truck for inspection it took 5 days just to get that information “GREAT CUSTOMER SERVICE (NOT). We then issued a certified check the next day and shipped it next day air they received it on October 19th by a Tong in their El Monte office and cashed and deposited on the 20th.

We have spoken to Alan, Michael Ramirez, Rosa Bold, Jocelyn Reboledo, Claudia Taffola (Worse Supervisor) and two others and still no resolution. It is now October 26, 2017 Wilshire consumer Credit has cost our company $225.00 in a tow not used $2,835.00 in unnecessary Vehicle rentals because they will not release our truck for repair or inspection and over 34 man hours trying to get any answer or response or resolution to a simple matter. Our loan with Wilshire consumer Credit could have already been paid off if they would have just released our truck with everything they have made us pay already. This is the worse company and has the worse customer service ever don’t use them don’t make the same mistake we made I hope or lesson will help other look for any other company that’s not Wilshire consumer credit.

Here are other companies you can use: www.lendingtree.com www.sofi.com www.marcus.com www.top10personalloans.com You’re better off than losing money and time trying to get your own vehicle back I could only imagine if it was a repo how worse thing could have been and how bad it must be for those who lose more then we have ..

avoid …do not use .. Beware

Reason of review: Poor customer service.

Monetary Loss: $3000.

Preferred solution: Deliver product or service ordered.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1415440

its great to be "Anonymous" just shows that this company "WCCCustomerService" will go as far as doing this as there service

Anonymous
to Anonymous #1415487

In other words, you have no rebuttal, right?

Anonymous
to Anonymous #1418678

we filed this complaint and have filed the same complaint with the BBB and consumer affairs and because of loser coward like you will now have to file legal actions for loss of wages and profits covered under California lenders laws. We wrote this complaint to warn others what this lender did and to avoid them doing it to others and to show others that there are better lenders out there.

This company stated they would get back to us about this matter and till this day over 60 days later still no answer worse service and even this is why I would never recommend this company and would suggest they use any other company but this one. So before you run your mouth get your facts right and you a book about California Leander laws and there right

ktnave09_70
to Anonymous #1418130

Anonymous = coward talking tough on social media but conversation is different when face to face or what you don't even show your face so your opinions are stateless.

Anonymous
#1414389

They are the lienholder and when the car gets impounded, they will pick it up. Happens everyday, especially if the borrower is a deadbeat.

WCCCustomerService
#1384795

Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for the negative customer experience you encountered.

Providing great customer service is our main goal.

Given the opportunity, we would like to learn more details about your concern and be able to try to make things right. Please contact us at your earliest convenience at CustomerExperience@westlakefinancial.com, so that we can further assist you.

You May Also Like